Dear Jelly Customer,
Jelly is closely monitoring the situation with regards to the outbreak of the Coronavirus (COVID-19). This includes close attention to the latest guidelines from the WHO (World Health Organization), as well as from UK authorities.
We’d like to reassure you that the safety and welfare of our colleagues and customers is paramount, as is maintaining the high level of service and network performance for our customers.
As a valued customer, we are committed to providing and maintaining our services and support. We are here to help you keep your business running by ensuring you can continue to communicate and collaborate with your colleagues and customers, wherever they are located.
Steps to mitigate any impact on our services are in place and we expect this to have zero impact on our business. Through the technology we offer, we have business contingency plans in place for scenarios such as these and we regularly test to ensure they operate as expected. We have instructed our staff to work from home where necessary, and we are anticipating there will be no changes to our SLAs and response times.
We are closely monitoring our vendors and supply chain, to ensure that they have equivalent plans in place and clear visibility of any potential impacts on the delivery of handsets and hardware peripherals etc. The current status is positive, with our suppliers giving us strong assurances of uninterrupted support over the coming months.
We are confident in being able to support mass-scale home working, in response to COVID-19. Please let us know if you need any further information or help by contacting your account manager.
The Jelly team continues to thank you for your business and we are here to assist in any way we can during this unprecedented period.