When a company claims that its main point of difference is its customer service, than a real measure of performance has to be customer feedback.
"Having had a bad experience with an independant provider we were reluctant to use another, however the first time I met the people from Jelly Communications I was instantly impressed by their depth of knowledge of the product and professional approach, so we decided to go with them. I would have no hesitation in recommending Jelly Communications to any other small or medium sized business like ours looking for best value and support of their mobile phone contract."
Pete Wigglesworth, Finance Director, CGC Events Limited
"Jelly Communications are always there for help and support. I have nothing but praise for Mike and his team"
"I would like to write to thank you for actually doing what you promised. As you are aware we were previously with another phone provider which we perceived as being low cost. We were with this company for 6 years and each year was told the coverage would improve. One of the bug bears with this company was not being able to see someone face to face, any problems that we had would be a nightmare to sort. This also was a pain and costly, but they never helped us in trying to solve our problem. We decided to speak to a couple of phone providers who had the personal touch ‘Jelly’ being one of them. We look forward to continuing a good business working relationship and are more than happy to speak to anyone who is unsure about Jelly to re assure them of our past and present experiences.”
Fiona Waterworth, Engineering Sales Director, N & J Fabrications
“Many companies would ring and tell us how we would save money guaranteed! Blah Blah. You head into a store where a geeky teenager shows you the latest/greatest at prices you never want to pay! What made the difference with Melissa at Jelly was that she listened to us first! She asked us what we wanted from our mobile communications, she listened to how we currently used our phones and how we would like to see things change! We felt under no pressure to sign now, regret later! When we were ready to sign up to the excellent package that Jelly offered, we waited in anticipation for our new phones.
They arrived promptly and within minutes we were up and running. The phones do exactly what we want (and a little more besides!) We feel comfortable making calls, without fear that our bills will sky-rocket. We have the reassurance of Melissa a phone call away, and Melissa keeping an eye on how our use ties with our contract. Today’s market moves fast, the mobile industry especially, where Jelly made the difference was in letting us lead and putting us first, a rare thing.”
John Chapman MD, Heather De la Hay Partner, Training Ventures